Shipping policy

Shipping Policy

Last updated: October 16, 2026

At DARSEN LLC, our products are digital educational products.

This Shipping Policy explains how our downloadable horse-care guides are delivered when purchasing is enabled through darsenly.com, and what customers should do if they experience a delivery or access problem.

1. Company Information

DARSEN LLC
EIN: 98-1979766
8206 Louisiana Blvd NE Ste A 9316
Albuquerque, NM 87113
United States

Email: contact@darsenly.com
Phone: +1 (505) 677-1078
Website: darsenly.com

2. Digital Products Only

DARSEN LLC offers digital educational products relating to:

Everyday horse care
Horse grooming
Stable management
Yard routines
Horse observation
Behaviour and body-language awareness
Horse-care record keeping
Educational worksheets
Downloadable PDF ebooks
Digital collections and bundles

Unless expressly stated otherwise, all products are delivered electronically.

3. No Physical Products

Purchasing a DARSEN digital product does not include:

Printed books
Horses
Grooming brushes
Grooming kits
Tack
Feed
Supplements
Bedding
Stable equipment
Veterinary products
Other physical horse-care supplies

Any book-shaped images displayed on our website may be presentation mockups used to represent digital ebooks.

4. No Physical Shipping

Because DARSEN products are digital:

No physical package is shipped.
No postal or courier service is used.
No physical tracking number is provided.
No conventional physical shipping fee normally applies.
No physical delivery timeframe applies.
No customs process applies to a physical shipment.

Any reference to “delivery” means electronic delivery of digital content.

5. Digital Delivery

When purchasing is enabled and a completed digital product is available, delivery may be provided through:

A download link after checkout.
An email containing download instructions.
An order-confirmation page.
Customer account access.
A secure digital-delivery page.
Another electronic method configured by DARSEN LLC.

The exact delivery method may vary depending on the ecommerce and digital-delivery systems used by the store.

6. Product Availability

Some DARSEN guides or previews may appear on the website while the complete digital edition is still being prepared.

Product cover
Book mockup
Sample page
Planned table of contents
Preview image
Planned page count

does not by itself confirm that the complete ebook is currently available for purchase or download.

Where a product remains in development, this should be indicated on the relevant product page.

7. Delivery Timing

Once a completed product is available for sale and payment has been successfully processed, digital access will generally be provided immediately or shortly afterward through the configured delivery system.

Delivery may occasionally be delayed because of:

Payment verification
Fraud-prevention checks
Email delivery delays
Technical issues
Hosting interruptions
Third-party service outages
Incorrect customer information

8. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

9. If You Do Not Receive Your Product

If you purchase a digital product but do not receive access, please first:

Check your email inbox.
Check spam or junk folders.
Check promotions or secondary inbox folders.
Confirm that the email address entered during checkout was correct.
Review your order-confirmation page for download instructions.

If you still cannot access your product, contact:

contact@darsenly.com

Please include, where available:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the problem

10. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Technical Delivery Problems

If a technical problem prevents you from accessing a legitimately purchased digital product, we may, where appropriate:

Resend download instructions.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access problem.
Provide reasonable technical assistance.

If a problem on our side prevents delivery and cannot reasonably be resolved, the matter may be handled according to our Refund Policy and applicable law.

12. Download Links

Where secure download links are used, reasonable restrictions may apply.

These may include:

Link expiration
Download limits
Account authentication
Security controls intended to reduce unauthorized redistribution

Legitimate customers experiencing an expired or inaccessible link may contact us for assistance.

13. Device and Software Requirements

Customers are responsible for having:

A compatible computer, tablet, or smartphone.
Suitable PDF-reading software.
Internet access required to obtain the file.
The ability to open PDF documents.

14. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

Observation sheets
Horse-care records
Grooming notes
Routine checklists
Educational worksheets
Reference pages

Printing permission does not authorize:

Commercial reproduction
Redistribution
Resale
Public uploading
Third-party file sharing

15. Horse-Care Equipment Is Not Included

Purchasing a DARSEN digital guide does not include any physical horse-care equipment.

Customers remain responsible for obtaining any necessary:

Grooming tools
Stable equipment
Tack
Bedding
Feed
Safety equipment
Other physical supplies

16. Veterinary Services Are Not Included

Purchasing or receiving a DARSEN digital guide does not include:

Veterinary consultations
Veterinary diagnosis
Medical treatment
Medication
Prescriptions
Emergency veterinary services

If a horse appears injured, ill, in pain, or significantly distressed, appropriate professional assistance should be sought.

17. Practical Instruction Is Not Included

Digital delivery of a DARSEN guide does not include supervised in-person horse-handling instruction.

Horse handling and practical care skills may require suitable practical supervision and instruction from a competent person.

18. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

DARSEN LLC is not responsible for delays caused solely by third-party payment providers.

19. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

Unauthorized payment
Suspected fraud
Incorrect billing information
Unusual transaction activity
Payment verification

20. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are electronically delivered, traditional international physical shipping charges do not apply.

21. Customs and Import Charges

Because DARSEN products are digital, there are generally no:

Physical customs charges
Courier charges
Postal charges
Physical import duties
International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

22. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

23. Unauthorized Sharing

Purchased digital files and download links are intended for the purchasing customer.

Customers may not:

Share download links publicly.
Redistribute purchased ebooks.
Resell digital files.
Upload files to file-sharing services.
Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

24. Individual Horse Needs

Successful delivery of a DARSEN guide does not guarantee that every general recommendation is suitable for every horse.

Horse-care needs may vary according to factors such as:

Age
Health
Temperament
Body condition
Environment
Workload
Diet
Management system
Individual history

General educational information should be adapted responsibly.

25. Third-Party Products and Services

Problems involving third-party:

Grooming tools
Tack
Feed
Bedding
Stable equipment
Veterinary services
Farriers
Trainers
Other horse-care products or services

do not constitute a failure to deliver a DARSEN digital product.

26. Changes to Digital Delivery

DARSEN LLC may change the systems used to deliver digital products, including:

Download providers
Email-delivery systems
Customer account systems
File-hosting providers
Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

27. Future Physical Products

This Shipping Policy currently applies to digital products.

If DARSEN LLC begins selling physical products in the future, separate shipping costs, tracking information, delivery times, and return conditions may apply.

28. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.