Contact information

Contact Information

Last updated: October 16, 2026

If you have questions about DARSEN, our digital products, orders, payments, downloads, refunds, or website, you can contact DARSEN LLC using the information below.

Customer Support

For enquiries concerning:

Digital products
Orders
Downloads
Product access
Payment questions
Refund requests
Technical problems
Product information
General customer support

please contact:

contact@darsenly.com

Response Time

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
Email address used during checkout
Order number
Product purchased
Brief description of your question or problem

For technical issues, screenshots or other relevant information may also help us investigate the matter.

DARSEN Products

DARSEN creates digital educational resources relating to:

Everyday horse care
Grooming
Stable routines
Yard management
Horse behaviour
Observation
Horse-care record keeping
Digital PDF guides

Unless expressly stated otherwise, these products are digital.

No Physical Products

DARSEN digital products do not include:

Printed books
Horses
Grooming tools
Tack
Feed
Supplements
Bedding
Stable equipment
Other physical horse-care products

Book-shaped product images may be digital presentation mockups.

Educational Information Only

DARSEN guides provide general educational information.

They are intended to complement appropriate practical learning and should not be treated as a replacement for:

Veterinary care
Professional diagnosis
Practical supervised instruction
Professional training
Farriery
Individual nutrition planning
Professional behavioural assessment

Veterinary Concerns

If a horse appears:

Injured
Ill
In pain
Significantly distressed
Unusually lethargic
Unwilling to eat
Suddenly different in behaviour
Abnormal in movement

please contact an appropriate veterinarian or responsible equine professional.

Customer support at DARSEN does not provide veterinary diagnosis or emergency medical advice.

Practical Horse-Care Questions

Our guides can help readers understand general concepts involving:

Daily observations
Grooming routines
Stable and yard organisation
Horse behaviour in context
Record keeping
Recognising when to ask for help

Practical horse handling may still require suitable in-person instruction.

Horse Behaviour Questions

Horse behaviour should be considered in context.

One posture, expression, ear position, or movement should not automatically be treated as proof of a specific emotional or medical state.

A concerning change may require assessment from a veterinarian or another appropriate professional.

Grooming Questions

Our digital guides may explain general grooming principles and observation habits.

They do not guarantee that every grooming technique or tool is suitable for every horse.

The individual horse's comfort, health, behaviour, and circumstances should always be considered.

Stable and Yard Questions

Stable, yard, pasture, bedding, hygiene, and management practices can vary according to:

Individual horses
Facilities
Climate
Local rules
Yard policies
Veterinary needs
Welfare requirements

Our customer support does not replace the guidance of a responsible yard manager, veterinarian, or other appropriate professional.

Customer Photographs and Horse Information

You are not required to submit photographs, videos, veterinary records, or detailed horse information to receive general customer support.

If you voluntarily submit horse-related information, please avoid including unnecessary:

Home addresses
Precise stable locations
Private-property information
Personal financial information
Unnecessary third-party personal information

Information submitted to us will be handled in accordance with our Privacy Policy.

Business and Legal Enquiries

For business enquiries, legal correspondence, or other formal communications:

DARSEN LLC
8206 Louisiana Blvd NE Ste A 9316
Albuquerque, NM 87113
United States

Email: contact@darsenly.com
Phone: +1 (505) 677-1078

Intellectual Property

For questions concerning:

Digital-product usage
Reproduction
Redistribution
Commercial use
Licensing
Copyright