Refund policy

Refund Policy

Last updated: October 16, 2026

At DARSEN LLC, we aim to provide a clear, fair, and reliable purchasing experience for our digital educational products.

DARSEN creates downloadable guides designed to help beginners, new horse owners or loaners, returning carers, and supervised learners build a clearer understanding of everyday horse care.

Because our products are digital and may be delivered electronically after purchase, different refund conditions may apply compared with physical products.

1. Company Information

DARSEN LLC
EIN: 98-1979766
8206 Louisiana Blvd NE Ste A 9316
Albuquerque, NM 87113
United States

Email: contact@darsenly.com
Phone: +1 (505) 677-1078
Website: darsenly.com

2. Products Covered

This Refund Policy applies to digital products offered through darsenly.com, including:

Everyday horse-care guides
Horse-grooming guides
Stable-management guides
Yard-routine guides
Horse-behaviour guides
Observation and record-keeping resources
Horse-care worksheets
Downloadable PDF ebooks
Digital collections and bundles
Related educational digital content

Unless expressly stated otherwise, DARSEN products are digital.

No printed books, horses, grooming kits, stable equipment, feed, supplements, tack, veterinary products, or other physical items are included.

3. Digital Products

Digital products may become available immediately or shortly after successful purchase through the digital-delivery system used by the store.

Once digital content has been delivered, accessed, or downloaded, purchases are generally considered final except where:

This Policy provides otherwise.
A technical or billing problem has occurred.
The wrong product has been supplied.
Applicable law requires a refund, replacement, cancellation, or other remedy.

Nothing in this Refund Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease after digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request review of a purchase if:

You were charged more than once for the same order.
You received a digital product different from the one purchased.
A digital file is corrupted or cannot be opened.
A download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical problem by providing a replacement file, corrected access link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

You simply change your mind after purchase.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You expected a printed book or physical horse-care product despite clear digital-product information.
You do not personally like the writing style, illustrations, exercises, prompts, or educational approach.
You decide not to continue learning about horse care.
The guide does not resolve a specific horse-health or behaviour problem.
You expected individual veterinary, training, behavioural, or stable-management advice.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening a purchased digital product, please contact:

contact@darsenly.com

Where appropriate, we may:

Resend download instructions.
Provide a new download link.
Provide a replacement file.
Correct an access problem.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, technical, payment, or access issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@darsenly.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Description of the issue
Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Product Delivery

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

If we cannot provide the purchased product, an appropriate refund or other remedy may be offered.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once DARSEN LLC submits a refund, the time required for the funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

DARSEN products provide general educational information concerning everyday horse care.

They do not constitute:

Veterinary diagnosis
Veterinary treatment
Veterinary prescriptions
Professional equine medical advice
Individual horse-training services
Professional behavioural diagnosis
Professional farriery
Professional nutrition planning
Professional stable-management services
Accredited practical training

16. Veterinary Care

If a horse appears injured, ill, in pain, distressed, or shows a concerning change in behaviour or condition, customers should seek appropriate professional assistance.

Our guides are not intended to diagnose or treat health problems.

A digital guide should not delay necessary veterinary attention.

17. Practical Horse Handling

Horse handling and practical care involve real-world skills that may require appropriate in-person instruction and supervision.

DARSEN guides should be used as educational companions rather than substitutes for competent practical instruction.

18. Individual Horses Differ

There is no single care routine suitable for every horse.

Factors that may affect appropriate care include:

Age
Health
Body condition
Temperament
Environment
Workload
Management system
Diet
Veterinary needs
Farriery needs
Individual history

Customers remain responsible for adapting general educational information appropriately with assistance from suitable professionals where necessary.

19. Behaviour

Horse behaviour should be considered in context.

A single posture, expression, movement, or reaction does not necessarily establish a particular emotional, medical, or behavioural conclusion.

Changes in behaviour may have multiple possible causes, including discomfort or illness.

20. Grooming

Our grooming materials provide general educational information concerning routine grooming and observation.

They do not guarantee that a grooming technique or tool will be appropriate for every horse.

Customers should consider the individual horse's comfort, condition, behaviour, and any professional guidance they have received.

21. Stable and Yard Management

Stable, yard, pasture, bedding, feeding, hygiene, and routine-management requirements vary according to the individual horse and local conditions.

Customers remain responsible for following:

Relevant local requirements
Yard rules
Veterinary guidance
Professional advice
Manufacturer instructions
Appropriate welfare standards

22. Feeding and Nutrition

Any general references to feeding are educational only.

Individual dietary requirements may depend on health, workload, age, body condition, forage quality, and other factors.

Specific feeding plans should be developed using suitable professional guidance where necessary.

23. Safety

Horses are large animals and can behave unpredictably.

Activities involving horses may carry risks including:

Kicks
Bites
Crushing
Falls
Sudden movement
Equipment-related injury

Customers remain responsible for appropriate supervision, safe handling practices, suitable facilities, and their own abilities.

24. Younger or Inexperienced Learners

Younger users and inexperienced horse carers should receive suitable supervision from a competent adult or experienced person during practical horse-care activities.

25. No Guarantee of Results

Purchasing or using DARSEN guides does not guarantee:

Resolution of a health problem.
Resolution of a behavioural problem.
A particular training outcome.
Professional horse-care competence.
Prevention of illness or injury.
Identical results for every horse.
Specific improvement within a fixed period.

26. Third-Party Products and Services

Our guides may refer generally to:

Grooming tools
Stable equipment
Bedding
Feed
Tack
Veterinary services
Farriers
Trainers
Equine professionals
Other third-party resources

DARSEN LLC does not control these third parties and cannot guarantee their availability, pricing, suitability, safety, quality, policies, or continued operation.

27. Fraud and Abuse

DARSEN LLC may refuse a refund request where there is reasonable evidence of:

Fraud
False information
Intentional abuse of this Policy
Repeated misuse of refund requests
Unauthorized redistribution
Attempts to obtain digital products without legitimate payment

Each request will be considered individually and subject to applicable law.

28. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

29. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.